🧩 Operations Assistant

Part-Time | Remote | Executive Assistant Team Lead

We're hiring a systems-savvy, detail-loving, people-first operator who finds genuine satisfaction in solving problems, keeping things moving, and making people feel supported.

This is a behind-the-scenes-but-essential role. It blends operational rhythm, client support, and investigative "how do we fix this?" energy. You don't need to be the loudest person in the room—you need to be the one who quietly makes sure nothing falls through the cracks.

🔍 WHO WE ARE

The Uncommon Business is the world's leading AI education company transforming how business owners and enterprise leaders work, scale, and live. We blend AI-powered systems, modern strategy, and intentional leadership to eliminate busywork, streamline operations, and activate the full potential of the humans behind the business.

AI isn't just a tool here, it's a mindset and a culture. We use intelligent systems to free up time, energy, and creativity so our people can focus on the work that truly matters.

We promote based on impact, not tenure, and your growth is limited only by your ownership and results.

🔑 IF YOU WORKED HERE LAST WEEK

You might have:

• Helped a client regain access to their account before they even reached out
• Investigated a support issue by checking Thinkific, GHL, and Slack logs
• Built a clean new SOP using Loom + Notion for onboarding a new contractor
• Set up a simple Zapier automation to streamline weekly data collection
• Flagged two disengaged students based on login + call data and kicked off re-engagement outreach

🎯 YOUR CORE RESPONSIBILITIES

We value ownership over task lists. Here's where you'll lead:

• Client Onboarding + Access Support: Ensure students are properly added to Slack, Thinkific, and email flows while troubleshooting access issues and tracking resolutions.
• Email + Communications Support: Manage shared inboxes and draft responses using brand-aligned voice, knowing when to flag vs. when to own a reply.
• Operational Admin & Tooling: Maintain internal tools and systems while building SOPs, checklists, and simple automations that improve workflows.